If you need to pause your account , fill in our Freeze Form online. Please note there is a 15-day notice period for pausing your account. The only exceptions for the waiving the 15 day notice period are in cases of injury or illness. If the injury happened during training with us and we are aware of it, we’ve got your back: your notice period will be waived. Otherwise, we will waive the 15 day notice period with a doctor’s certification.

 

Please know that as a small business, our operations wholly rely on subscription payments. During holiday periods our financial stability can be significantly impacted by multiple accounts being paused and we are grateful to many of our members who choose to maintain their subscription as an act of support to our Academy.

 

If you need to cancel your subscription Cancel Your Subscription with us, we have a 30-day notice period for cancellations. During this time you are able to continue training with us.

 

We can make exceptions for waiving this notice in the event of serious illness or injury. Please contact us directly to discuss what you need.

 

Before you go, if there is anything we might be able improve at our Academy, we would appreciate Your Feedback.

 

For a comprehensive understanding of our policy, please refer to the membership agreement available at Blue Mountains Membership Agreement.